SHIPPING POLICY

We are proud to offer international shipping services that currently operate in over GCC countries and other Middle East countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.

DO YOU SHIP WORLDWIDE? WHAT IS THE SHIPPING FEE?

Yes, we provide shipping to over GCC countries and other Middle East countries. However, there are some remote areas where we are unable to ship. If you happen to be located in one of those areas, we will contact you.

Different countries/regions have different international air logistics costs. Usually, our website will have some free shipping activities.

WHERE DO YOU SHIP FROM?

We ship from different Altasawwq factories all around the world.

HOW LONG DOES SHIPPING TAKE?

Shipping time varies by location. Here are our estimates:

Saudi Arabia: 5-10 days
United Arab Emirates: 5-10 days
Kuwait: 8-15 days
Qatar: 7-12 days
Bahrain: 8-12 days
Oman: 8-14 days
Morocco: 10-14 days
Jordan: 10-14 days
Israel: 10-14 days
*If some items are shipped from local factories, they can be delivered to Saudi Arabia, UAE, Qatar, and Kuwait within 3 days.

*If your order is not received within 15 working days, please contact the local delivery logistics who sent the order or contact us.

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order is shipped that contains your tracking information. If you don't receive the tracking information within 3 days, please contact us.

MY TRACKING SAYS "NO INFORMATION AVAILABLE AT THE MOMENT."

For some shipping companies, it takes 2-4 business days for the tracking information to be updated into the online system. If there is still no information on your tracking code within 7 days since you received it, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

Yes, but if you have purchased multiple items, the orders may be combined. We will notify you in such cases.

Other

You can refuse delivery if the packaging causes any loss or damage.